COMMUNICATION
Email Policy
How we use email for customer and service communications.
Transactional and service emails
We may send email when you contact the workshop, request a service, ask for a quotation or have an active customer relationship. These messages can include enquiry replies, booking confirmations, requests for additional vehicle or service information, quotations, workshop status updates, invoices or receipts and collection-related information.
Recipient source
Email addresses used for service communications are provided directly by customers through a service request, direct contact with the workshop or an existing customer relationship. We do not purchase, rent, scrape or obtain mailing lists from unrelated third parties.
Marketing
Service communications are not treated as permission to send unrelated advertising. If optional promotional email is offered, it is sent only after the recipient has explicitly opted in and can be stopped at any time.
Delivery quality
We take reasonable steps to maintain accurate recipient data and to stop sending to addresses that repeatedly fail or generate a complaint. Automated email systems may process delivery failures and complaints so that problematic addresses can be suppressed from future sending.
Stopping email
If you no longer wish to receive optional marketing messages, you can use the unsubscribe option provided in those messages or contact us directly. Essential service communications may still be sent when required to complete a service you requested.
Contact
Questions about our email practices can be sent to info@enzos.co.za.